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This was sent into TIMC from Howard Landkrohn of
Tappan Lake, Ohio

Penny and Travis Warren have worked seven days a week for three years to keep the Express Café on Rt. 250 at Tappan Lake open and providing great meals and a warm atmosphere for their customers. This past fall they even began offering free soup meals on Tuesdays to any person or family that was hungry. It hasn’t been easy as margins in any food business are slim, and despite the struggle they have even stayed open through the winters – no small feat at Tappan Lake.
Thursday, December 29th, their Direct TV connection was shut down. Their bill was not in arrears and in fact has a $31 credit balance. A call to Direct TV would not be accepted by a company rep and the call was forwarded to a sarcastic and verbally denigrating attorney at Lonstein Law Office in Ellenville, NY. That same day they opened a letter from that attorney saying they had been audited on August 20 and were found to have the wrong type of receiver for the business – they had the unit from their home and not a commercial contract / unit – and they had until 4:00PM the next day to anti-up $2500 in settlement or go to court. The Warrens, like any small and struggling business do not have access to that kind of cash. They called back and sent an e-mail indicating they did not know, nor were ever advised by Direct TV that they were in violation of a policy, nor did the so called auditor ever identify themselves back in August. The Warrens offered to change to a com mercial unit and offered to set up a payment plan of $700 now plus $200 a month for ten months for the penalty (assuming it was justified). The New York attorney refused to negotiate and threatened to take them to court.
Travis’ and Penny’s small business can neither afford the penalty nor an attorney to fight it. They are closing their doors this weekend. The irony of it all is that they paid the consumer rate of $60.99 per month for years; the commercial rate offered is $49.99 per month.

All of our county and township officials, civic organizations and agencies work diligently to bring new businesses to Harrison County and encourage entrepreneurs to build their business here and hire residents as employees. Most of our citizens try to support local businesses when we can. Direct TV’s CEO and management should be ashamed of a policy that hires a New York “ambush” attorney, and does not at least have the integrity to send a direct representative of the company to call on a good paying customer to explain any program that may be misunderstood and properly set up the account. Because of Direct TV’s thug-like tactics, Harrison County loses another business, 5 to 7 jobs, sales taxes the business generates, the income those employees spend in the county, and offers another empty building for visitors to the county to see.

Terry Stewart of Cadiz Ohio emailed DirectTV with a link to this post. This is the reply that was recieved.

From: Terry Stewart
Subject: Look what you have done to this small business
Greetings Mr. Terry Stewart

DIRECTV appreciates your feedback. Thank you for bringing this link to our attention. After reading this editorial, research lead us to an account that is currently being monitored for fraud. Therefore, we are not at liberty to address the issue since it is now a legal matter. At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service. If you have any additional concerns, please contact us at 1-888-388-4249. Our Customer Service Representatives are available 24 hours and 7 days a week.
Thanks in advance,

Nyamekye Daniel
DIRECTV Commercial Customer Satisfaction
Lead Representative

From: DIRECTV Commercial Care <>
Subject: Goto the link and see what you have done to this business [Incident: 120105-000004]

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Larry Bertolino

Larry Bertolino

Owner at myLocalPCpro
Larry Bertolino is a 31 year old, U.S Navy Veteran and currently sitting on the board of Directors for the Harrison County Chamber of Commerce, as well as Harrison County Rural Transit.
Larry Bertolino
Larry Bertolino

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Posted by on January 4, 2012, 6:00 pm. Filed under Community. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry